Support and monitoring

Our customers are medium and large companies, mainly multi-site, with complex issues, which require technologies for the monitoring of the services quality and the prevention of breakdown, with support available 24/7.

Expertise and skills

Over the years, we have matured such skills and expertise necessary to handle the support for IT infrastructure with activities carried out remotely, as technical configuration tasks, testing and maintenance of all network devices.

Offers and advantages

Our current offer of “standard” services (help desk, technical support and network-related monitoring services) are integrated by specialized “niche” skills, with a certain competitive advantage against large competitors, which have abilities only referred to widespread diffusion tools.

Member of the consortium Tomware s.c.a.r.l.

It deals with ICT services, in particular maintenance and monitoring of network and data center, it owns and manages an help desk h24 and trouble ticketing, specialized technical support of I, II and III level, monitoring systems’ management and related alarms, backup management and disaster recovery systems.